The Contractor’s Duty of Information

The quality of your relationship with your clients depends on your ability to communicate and keep them informed. How can you ensure complete transparency on your projects?

Trust is built on transparency

While a contractor has the freedom to select the methods for executing their work under a client 

contract, they remain subject to various obligations, including the duty of information.

Therefore, a construction contractor must clearly communicate the following to their client:

• The risks associated with the work;
• The quality and cost of materials;
• The anticipated visual and aesthetic results;
• The time needed to complete the work.

This obligation applies both before the project starts and during its execution. 

The contractor must ensure the client can make informed decisions and remain responsive to requests that could impact the project’s progress. It is essential for the contractor to use tools that facilitate real-time estimates and monitoring of project development. This enables the contractor to provide the client with accurate information and, when necessary, detailed reports.

Track your construction projects with Cactusoft

The Cactusoft Construction app allows for hour-based estimates for each resource required on site and tracks the actual hours worked by employees and equipment. This feature facilitates planning and coordination of construction projects, particularly by allowing the contractor to adjust or modify billing if the budget is nearing its limit.

Additionally, documenting and maintaining written records is essential for all aspects of the project, including potential risks or issues. Rate confirmations and decisions should always be recorded in writing to protect both parties. With Cactusoft Construction, all attachments (such as installation plans, pictures, inspection reports, etc.) and project-related information are linked to the project. This documentation can be downloaded and shared with the client, either partially or completely. This approach guarantees compliance with the duty of information and helps build a trustworthy relationship with the client.

Improve your practices effortlessly with Cactusoft Construction

Now is the time to centralize your tools to promote transparent practices that will benefit your client relationships!  Schedule a free demo of our software now to discover the benefits Cactusoft Construction can bring to your business. How about taking advantage of a free 30-day trial to explore all our features?

Sources: Éric Provençal, chroniqueur juridique, site de l’Association de la construction du Québec (ACQ).